TERMS & CONDITIONS

Code of Conduct
• Outdoor shoes are not permitted inside the gym between November 15th and April 15th.

• Éconofitness is not responsible for lost or stolen items. Please remove all content from your lockers when leaving the gym. Lockers will be emptied and locks broken every night.

• Always return free weights to the appropriate rack after each use. Don’t drop your weights.

• The machines in the 30-Minute Express Circuit are reserved to the users of the circuit.

• The virtual group fitness studio is reserved to the participants only.

• No personal trainer allowed (except for authorized Fittcoach trainers).

• Members must take turns, share and respect each other.

Access to the gym
On your first visit, please see an associate with a valid photo ID to get your keytag. To access the gym, members must show their keytag or access bracelet every time they enter the gym. A $8.70 (plus taxes) replacement fee will be required if members lose their keytag. Members can also replace their keytag anytime by an access bracelet at a cost of $13.05 (plus taxes).

The PLATINUM and EXTRA memberships gives access to all Econofitness gyms 7 days a week (see opening hours of the gyms), at night and during holidays (24/7 gyms only). The ECONO membership gives you access to your local gym 7 days a week (see opening hours of the gym). The WEEKEND membership gives you access to your local gym from Thursday to Sunday (4 days, see the opening hours). Certain conditions apply. Gyms "For Women" are reserved for women only. With the evolution of sanitary rules, it is impossible for us to guarantee accessibility to the 24/7 service for the duration of your membership. Thank you for your understanding.

Taxes
Taxes will be added to any mentioned prices.

Age
Éconofitness welcomes teenagers from 14 to 17 years old. The subscriber under 18 years of age declares to have the consent of their parent or guardian, who has previously read and understood the conditions for minors. Minors aged between 14 and 17 years old must accompanied by one of their parents (or legal guardian) on their first gym visit to pick up their keytag. On our Thursday Free Trials, minors aged between 14 and 17 years old must be accompanied by an adult.

Towel
The use of a towel is required everywhere and at all times. Wipe machines after each use.

Platinum Zone
Platinum and Extra members must show their keytag or access bracelet to an associate in order to use tanning equipment (18+ years old). It is mandatory to clean the tanning equipment and the hydromassage bed after every use. In compliance with Québec’s guidelines for safe indoor tanning, one must be 18 years or older to use tanning equipment. All users must comply with the SMART tanning rules. Wearing protective eyewear is mandatory when using tanning equipment. Platinum and Extra members must scan their keytag or access bracelet to start the massage chairs and hydromassage beds.

Share your card
Only Platinum and Extra members can share their keytag or access bracelet with their friends. In order to share their access, members must ensure that their friends are 14 years of age and older. Only one person (member or guest) will be admitted at the gym at a time. Guests or members must have a valid keytag or access bracelet in their possession at all times. Guests have access to fitness equipment only as well as the access to all locations. This excludes the use of the Platinum Zone (tanning equipment, massage chairs and hydromassage beds).

Showers
Écono members can access the showers at the cost of $1/3 minutes. Platinum and Extra members must scan their keytag or access bracelet to start the showers.

Live Group Fitness Classes (Extra gyms)
To access the live group fitness studio with coaches, the Extra member must have his or her keytag or access bracelet at all times. Members must put the equipment back in place after use.

Frozen Rate Policy
Only available when subscribing: by adding $1.50 plus taxes on your bi-weekly subscriptions, your membership fee will remain the same as long as you are a member and keep the same membership plan.

Cancellation Policies
According to the Consumer Protection Act, 10% of the total cost of your membership will be charged if you cancel within the first 37 days following your registration.

After the 37-day period, you can cancel your membership at any time during the term of your contract. However, you will be charged $60.00 cancellation fees (plus taxes).

To cancel your membership, access your Member's Login.

Privacy Policy
This Privacy Policy governs the manner in which the COMPANY collects, uses, retains, and discloses personal information collected from you and other Users (“You” or “User”) while using this website (the “Site”), whether accessed through the Internet, a mobile device, other electronic devices, or any other means. It applies to the Site and all products and services the COMPANY offers on the Site.

The COMPANY is committed to protecting the Personally Identifiable Information (as defined below) it collects from its Users.

1. Definitions
“Collection” means the act of gathering, acquiring, or obtaining Personal Information in any manner and by any means, including from Third Parties.

“Consent” means voluntary agreement to the collection, use, and/or disclosure of Personal Information for the purposes identified by the COMPANY. Consent can be either express or implied and can be provided directly by the User or by an authorized representative. It must be unequivocal.

“Disclosure” means the act of revealing Personal Information to a Third Party.

“Personal Information” means any information about an individual that directly or indirectly identifies the individual.

“Privacy Officer” means the person at the COMPANY who is responsible for ensuring compliance with and enforcement of this Policy.

“Third Party” means a person other than a User, the COMPANY, or an agent of the COMPANY.

“Use” means the processing, handling, and management of Personal Information by the COMPANY.

“User” means any person who uses any customer service offered by the COMPANY.

2. Responsibility
The COMPANY shall obtain the consent of the User at the time of Collection.

The COMPANY is responsible for Personal Information under its control and shall designate a Privacy Officer who is accountable for compliance with the principles set out in this Policy.

The Privacy Officer is responsible for the application of this policy. Other COMPANY employees may also be designated to assist the Privacy Officer or to handle the day-to-day collection, use, disclosure, and processing of Personal Information.

The COMPANY shall, upon request, provide the name of the Privacy Officer (the Privacy Officer’s contact information is also provided at the end of this Privacy Policy).

The COMPANY is responsible for Personal Information in its possession or custody, including any Personal Information that has been transferred to a Third Party for processing.

3. What Personal Information do we collect?
We may collect two types of information from Users of our Site:
• “Personally Identifiable Information” (such as your name, email address, mailing address, telephone number, username, and credit card information) that can be used to locate you, contact you, or establish your identity. This information is held in your account with us.
• “Aggregate Information,” which is information about your activities on the Site or related to the services we offer (such as frequency of visits to this Site, data entered during use of the Site, most visited pages, browser type, links clicked, and IP address). This information cannot be used to identify, locate, or contact you.

4. When do we collect Personal Information?

• When you pay (by credit card or direct debit) for our services or products, we ask for your name, address, and credit card information.
• Once you log into your account (Member’s Login), you have the option to edit your profile and provide Personally Identifiable Information such as your address.
• When you enter a contest or promotional offer through the Site.
• When you post comments, provide feedback, or submit suggestions through the Site.
• When you visit the Site, even if you do not log in, we collect information about your computer’s operating system (Microsoft Windows, Mac OS, etc.), your IP address, your web browser (Firefox, Internet Explorer, Chrome, etc.), the originating website, and usage data related to your activity on the Site (pages visited or shared, features used, total amount of time spent on the Site, etc.). This data is used to analyze the performance of the Site and the services.

You may decline to provide Personally Identifiable Information, but this may prevent you from having access to all the features of the Site.

5. Web browser cookies and other technologies used to collect data
In addition to the data collection described above, we use various technologies to collect information from your computer and about your activities on our Site.

• Cookies. When you visit our Site, we may assign your computer one or more cookies to facilitate your access and personalize your experience on our Site. A cookie is a small text file that is installed on the User’s computer browser. It contains no Personally Identifiable Information. The use of cookies may also allow us to collect data about your online activity on our Site, such as the web pages you visit and the links you click on. Most browsers automatically accept cookies, but you can usually change your browser settings to refuse cookies. If you choose to refuse cookies, you may not be able to sign in or use other interactive features available on the Site.

  • • Other technologies. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of the Site. Web beacons are small images that are embedded in web pages. Like cookies, they are used to track activities. We may also insert web beacons into emails or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this way allows us to personalize the services we offer to our visitors, deliver targeted ads, and measure the overall effectiveness of our online advertising, content, programming or other activities.

  • • Information collected by Third Parties. We may allow Third Parties, including our authorized service providers, advertising companies, and advertising networks, to advertise on our Site. These companies may use tracking technologies, such as cookies, to collect data about Users who view or interact with their advertisements. Our Site does not share any Personal Information with these Third Parties. This data allows them to deliver targeted ads and measure their effectiveness.

6. How do we use the Personal Information collected?
We collect and use your Personally Identifiable Information for the following purposes:

  • • To personalize the User experience
         ○ We may use Aggregate Information to understand how Users, as a group, use the services and resources provided on our Site.

  • • To improve our Site and the User experience
         ○ We continually strive to improve the offerings on our Site based on the data and feedback we receive from you.
         ○ We may use the information we collect about you to gather demographic data trends or provide you with offers and discounts, among other things.

  • • To improve customer service
         ○ The information you submit helps us respond more effectively to your customer service requests and support needs.
         ○ When you submit questions or comments, we may use this information to answer you.
         ○ By providing us with your Personal Information, you agree that we may contact you by phone, email, mail, or text message to respond to questions that you send us.

  • • To process transactions
         ○ We may use the information provided by Users at the time of placing an order only to process that order. We do not share any credit card information with Third Parties except to the extent necessary to provide the service.

  • • To communicate with you and keep you informed
         ○ The mailing and email addresses provided by the User may be used to send information, promotional offers, and updates related to the services we offer. These addresses may also be used to respond to Users and/or other requests or questions. Upon subscription, customers agree to be added to our mailing list and to receive emails and/or mail that may include company news, updates, sales, product, or service information. If at any time the customer no longer wishes to receive emails or mail, they may unsubscribe by contacting us through our Site.

  • • For marketing purposes
         ○ We may use the information provided by the User to display targeted advertisements or content that we believe may be of interest to the User based on the information provided by the User.
         ○ We may provide data mining services to Third Parties who wish to better understand our Users by providing them with Aggregate Information based on the Users of the Site, such as interests and purchases made.
         ○ By providing us with your Personal Information, you agree that we may contact you at the phone number you provided for marketing purposes.
         ○ We may link your information with data you provide on our other websites, including ifit.com.

We may also use Aggregate Information, including page view data, to improve the design, content, and performance of our Site, or to analyze the use and popularity of certain pages of the Site.

7. Limit on use of Personal Information
We may provide Personally Identifiable Information to authorized service providers who provide services and perform functions on our behalf. In such cases, we will enter into a contract with these partners to ensure that this information is used for no other purpose.
We may disclose the information we hold when required by law, for example, in response to a court order.

We may also disclose such information in response to requests from law enforcement or other public agencies if we believe that disclosure could prevent the commission of a crime.

We may disclose de-identified information to an individual or organization that wishes to use the information for study, research, or statistical purposes.

Finally, we may disclose Personal Information to the extent permitted by law in the event of a transfer of our assets or ownership as part of a proposed or actual corporate reorganization, such as a merger or acquisition. In the event of any such reorganization, merger, or acquisition, we may use or disclose Personal Information in the course of our business in accordance with this Privacy Policy. In such a case, we will notify you of the fact that your Personal Information has been disclosed within a reasonable period of time following the reorganization, merger, or acquisition.

We may disclose your information to collect a debt against you.

8. How do we protect your Personal Information?
We adopt appropriate data collection, storage, and processing practices as well as security measures to protect against unauthorized access to or modification, disclosure or destruction of your Personal Information, username, password, transactional information, and data stored on our Site.

The exchange of sensitive and private data between the Site and its Users is carried out through a secure communication channel and is encrypted and protected by digital signatures.

When you purchase our services, you will be asked to provide credit card and/or billing information as well as an email address. We will use the information provided in connection with a purchase made by a User to process the order and for no other purpose.

We want you to use our Site with confidence. However, no system is completely secure. Therefore, while we take all necessary steps to protect your Personal Information, we cannot guarantee that such Personal Information, research, or other communications will always remain secure. Users acknowledge that they provide such Personal Information at their own risk. In this regard, Users should also be careful when handling and disclosing their Personal Information and should avoid transmitting Personal Information through unsecured email. For more information on how to protect yourself from identity theft, please visit the Federal Trade Commission website at http://www.ftc.gov/bcp/menus/consumer/data.shtm.

9. Third Party websites
On our Site, Users may find advertising or other content that links to the sites and services of our partners, suppliers, advertising agencies, sponsors, licensors, or other Third Parties. We do not control the content or the links that appear on these sites, and we are not responsible for the practices employed by websites that link to or from our Site. In addition, these sites or services, including their content and links, may change constantly. These sites and services may have their own privacy and customer service policies.

Your browsing and interaction with other sites, including sites that link to our Site, are subject to the policies and terms of those sites. Under no circumstances will we be held responsible for the privacy practices of websites which the COMPANY does not own.

10. Accuracy of and access to Personal Information
We ensure that the Personal Information we hold about a User is current and accurate when making a decision about a request.

We will update a User’s Personal Information when necessary to make a decision, to fulfil intended purposes, or to correct inaccurate Personal Information at a User’s request.

You may obtain a copy of the Personal Information we hold about you by writing to the Privacy Officer, whose contact information is provided at the end of this Privacy Policy.

If you demonstrate in your written request that the Personal Information we hold about you is inaccurate or incomplete, we will make the appropriate changes.

We will respond to any such request for access or modification with due diligence and within 30 days.

We will not charge a fee for access to the Personal Information we hold about you. However, a fee may be charged to reproduce, transmit, or transcribe the information.

We may refuse to disclose Personal Information if doing so threatens to cause harm to the COMPANY or a Third Party, or if it contravenes any law. In such cases, we will provide reasons for our refusal.

11. Your acceptance of these terms and conditions
By using this Site, you signify your acceptance of this Policy. If you do not agree with this Policy, please do not use our Site. Your continued use of this Site following the posting of changes to this policy will be deemed acceptance of those changes.

Changes to this Privacy Policy
We encourage all Users to check this page often to learn about changes and how we are contributing to the protection of the Personal Information we collect.

Official version
The French version of this Policy is the official version and takes precedence over the English version. In case of contradiction between French version and any other translation, the provisions of French version will prevail. 

Contact us
For any questions or complaints related to this Privacy Policy, the practices on this Site or your interaction with this Site, or for any other request, please contact us at:

Renaud Beaudry, President
Privacy Officer

Les Entreprises Vivre en Forme (Éconofitness)
1040 Michèle-Bohec Boulevard, Suite 300
Blainville, QC J7C 5E2
 
450-979-3613, ext. 1
informatique@econofitness.ca

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